Date of Publication: June 2019
Filesize: 3MB
With Ireland increasingly positioned as a customer solutions hub for the global customer experience (Cx) sector, this study is concerned with the impact of digital transformation on such Irish organisations, specifically their acquisition and development of Cx Employees.
This research was conducted by ICBE Advanced Productivity Skillnet and the Department of Work and Employment Studies in the Kemmy Business School at University of Limerick, with 32 business leaders and 58 Cx employees across two large multinational organisations, in the financial services sector and the Information Communications Technology (ICT) sector.
Stay connected with kinetic
Stay connected
with kinetic
Receive regular news and insights from the world
of talent development straight to your inbox.
Receive regular news and insights from the world of talent development straight to your inbox.
By clicking Subscribe, I agree to the use of my personal data in accordance with Skillnet Ireland Privacy Policy.
Skillnet Ireland is funded from the National Training Fund through the Department of Further and Higher Education, Research, Innovation and Science.
